According to a report from Washington State Hospital Association, Cascade Valley Hospital was listed as fifth in the state of Washington for the lowest patient readmissions.
Michelle Sand, Vice President and Chief Nursing Officer, credits much of this outstanding accomplishment to two programs; Smooth Transitions and Caring Continuum.
Established three years ago, Smooth Transitions is a luncheon where area agencies, providers, nurses and administration come together to discuss the safe transfer of patient care between facilities. During each meeting, two to three facilities or agencies present what resources and services are available through them for the community and patients. The team discusses patient scenarios that could use improvement, as well as situations that have gone well. One of the many great pieces to come out of these meetings is the Universal Transfer Form. This form insures that, if need be, when a patient is transferred to a different facility all information is already acquired and can be submitted smoothly to another system. This streamlines the transfer process and reduces paperwork, ensuring all information is present to continue quality care.
Another program that helps keep readmission numbers low is Caring Continuum. At a very low cost to the organization, a home medical equipment company provides support to patients after discharge. The company schedules home follow-ups with patients to make sure they are aware of instructions following a stay; directions for their medication, respiratory therapy or if they need any assistance in the home. Caring Continuum also maintains communication with the patient’s provider to update them on patient progress or needs.
While these two programs have been essential in providing quality patient care, the staff on-site deserves much of the credit. From Registration to Emergency Room, Facility Maintenance to Operating Room, Case Management and everyone in between, thank you for working so hard to make Cascade Valley Hospital great!